App help
Help Center
Find answers to common questions about using your Derna’s Caregiving Haven app, managing your account, and troubleshooting common issues.
Self-service help for all Free and Premium users
42 published help articles
Featured help
Getting Started
How do I create my first care profile?
Sign in, open Profile, and select the option to add a care profile. Enter the information you have now; you can return and add more later.
Getting Started
What should I set up first?
Start with the care profile, emergency contacts, medications, and the next appointment. These details make the dashboard most useful right away.
Getting Started
Can I use the app for more than one person?
Free accounts include one care profile. Premium accounts can add additional care profiles.
Getting Started
Getting Started
How do I create my first care profile?
Sign in, open Profile, and select the option to add a care profile. Enter the information you have now; you can return and add more later.
Getting Started
What should I set up first?
Start with the care profile, emergency contacts, medications, and the next appointment. These details make the dashboard most useful right away.
Getting Started
Can I use the app for more than one person?
Free accounts include one care profile. Premium accounts can add additional care profiles.
Getting Started
Who can use the Help Center?
The self-service Help Center is available to all Free and Premium users. Premium unlocks app features, not a separate level of personal support.
Account & Login
Account & Login
How do I reset my password?
On the sign-in page, select Forgot password and enter your account email. Follow the secure reset link sent to your inbox.
Account & Login
How do I change my email address?
Open Account Settings and Security, then follow the email update instructions. You may need to confirm the change from both your old and new email addresses.
Account & Login
Why am I not receiving login emails?
Check spam and promotions, confirm the address is typed correctly, and wait a few minutes before requesting another email. Add care@dernascaregivinghaven.com to your contacts when possible.
Care Profile
Care Profile
What information should I add to the care profile?
Add the person's basic details, allergies, care needs, contacts, physicians, preferred hospital, and other information your family needs for quick reference.
Care Profile
Can I update the care profile later?
Yes. Open Profile whenever information changes, make your updates, and save them.
Care Profile
Who can see the care profile?
The profile is connected to your private account. Only you and family members you intentionally authorize should be able to view shared information.
Medications
Medications
How do I add a medication?
Open Meds, choose Add medication, enter the medication details and schedule, then save.
Medications
Can I edit or delete a medication?
Yes. Open the medication entry and use its edit or delete option. Review the details carefully before saving changes.
Medications
Can I track medication notes?
Yes. Use the notes field to record helpful details such as missed or refused doses. The app is an organizational tool and does not provide medication advice.
Appointments
Appointments
How do I add an appointment?
Open Appointments, choose Add appointment, enter the date, time, provider, and reason, then save.
Appointments
Can I include appointment notes?
Yes. You can save questions before the visit and notes, instructions, or follow-up details afterward.
Appointments
Can I see upcoming appointments?
Yes. Upcoming visits appear in the Appointments section and may also appear on your dashboard.
Reminders
Reminders
How do reminders work?
Premium users can create reminders for care-related tasks and schedules. Reminder delivery depends on the details you enter and the notification permissions available on your device.
Reminders
Can I edit or delete a reminder?
Yes. Open the reminder and choose edit or delete. Save after changing its time or details.
Reminders
Why am I not receiving reminders?
Confirm the reminder is active, check its date and time, and make sure notifications are allowed for your browser or device. Also check that your device is not in a focus or do-not-disturb mode.
Reports & PDF Exports
Reports & PDF Exports
How do I create a report?
Premium users can open Reports, choose the care information and date range they need, and generate a printable summary.
Reports & PDF Exports
Can I export a PDF?
Yes. Premium report and emergency tools include print or PDF options. In the print window, choose Save as PDF when your device supports it.
Reports & PDF Exports
What information is included in a report?
Report contents depend on the report selected and may include profile details, medications, appointments, notes, or health logs you entered.
Emergency Information
Emergency Information
What should I add to the emergency section?
Add current contacts, physicians, insurance details, preferred hospital, allergies, conditions, and other information someone may need quickly.
Emergency Information
Can I print emergency information?
Yes. Premium emergency tools provide a quick-print view so you can print the information you entered or save it as a PDF.
Emergency Information
Who should have access to emergency details?
Share emergency information only with trusted people who need it. Review the details regularly so they remain accurate.
Elopement Safety
Elopement Safety
What is the elopement section for?
The Premium elopement profile helps you organize identifying information and time-sensitive details that can be printed for law enforcement, neighbors, or search volunteers.
Elopement Safety
What information should I include?
Include a recent photo, identifying details, communication needs, familiar places, current clothing, last-seen location and time, and emergency contacts.
Elopement Safety
Is this a substitute for emergency services?
No. If someone is missing or in danger, contact 911 or your local emergency services immediately. The profile is only an organizational aid.
Family Access
Family Access
Can family members use the app?
Premium family access is designed to help trusted relatives participate in an organized care workspace.
Family Access
Can I share information with family?
Yes, with Premium family access. Only invite people you trust and who should have access to the caregiving information.
Family Access
Can I control what family members see?
Use the family access settings available in your workspace. Review active access regularly and remove anyone who no longer needs it.
Premium & Billing
Premium & Billing
What is included in Premium?
Premium unlocks additional care profiles, reminders, care history, reports, PDF exports, emergency planning, elopement profiles, family access, and future Premium app features.
Premium & Billing
How do I upgrade to Premium?
Open Premium in the app, choose monthly or yearly billing, and complete the secure Stripe checkout.
Premium & Billing
How do I cancel Premium?
Open your billing management option from the Premium page or account settings and cancel through the secure Stripe customer portal. Your plan remains active through the paid billing period.
Premium & Billing
How do I update my payment method?
Open billing management and use the secure Stripe customer portal to update your payment method.
Premium & Billing
What happens after I cancel?
Premium access continues until the end of your current paid period. After that, your account returns to Free and Premium-only tools become unavailable.
Privacy & Security
Privacy & Security
Is my information private?
Care information is connected to your account and protected behind secure login. Use a strong, unique password and do not share your sign-in details.
Privacy & Security
How is my account protected?
The app uses Supabase authentication and account-based access controls. You are also responsible for protecting your password, email account, and devices.
Privacy & Security
Should I enter sensitive medical information?
Enter only the information you are comfortable storing and that helps your caregiving organization. This is not a medical records system or a substitute for professional advice.
Troubleshooting
Troubleshooting
The app is not loading. What should I do?
Refresh the page, check your internet connection, and try a private browser window or another browser. If the problem continues, note the page and error message before contacting technical support.
Troubleshooting
My changes are not saving. What should I do?
Confirm you are signed in and online, then try saving again. Keep the page open and copy any unsaved notes before refreshing.
Troubleshooting
I found a bug. What should I do?
Use Contact Technical Support below. Include your account email, the page you were using, what you expected, what happened, and a screenshot if possible. Do not include unnecessary private care details.
Couldn’t find what you were looking for?
Submit a Technical Support Request. Please include the email address on your account and a short description of the issue.
Submit a Technical Support RequestTechnical support requests are reviewed as soon as possible. This app does not provide emergency support, medical advice, or 24/7 live assistance.
Derna’s Caregiving Haven is designed for caregiver organization, education, and planning support. It does not replace medical advice, emergency services, legal advice, or professional care guidance. For medical emergencies, call 911 or your local emergency number.